Red and Green Liberation Day Email Header.png


frequently asked questions


MEMBERSHIPS: frequently asked questions

Q: What's included in a support membership?

  • Access to our interactive Client Portal
  • Personal Nutritional Recommendations Sheet ("NRS") and Short Term Action Plan posted to your Client Portal after every consultation
  • Consultation notes and additional clinical recommendations posted with each new NRS
  • Access to lots of PDF resources (shared through the Client Portal)
  • Access to web resources
  • Access to our online scheduling program and invoice tracker (hosted by Ovatu)
  • Automated text and email consultation reminders
  • A free weekly supplement organizer 
  • Access to office Specials (such as discounts on supplements, shipping, or membership fees!)
  • Access to the Wise Bear Community where clients share recipes, ideas, and encouragement with one another (optional)
  • Invitations to events and webinars pertaining to nutritional or holistic health (topics such as Quick and Easy Meal Prep, cooking demos, or guided shopping trips)
  • Weekly gratitude meditations for mental support on your journey
  • And, most importantly, access to the wealth of knowledge and support that is your Nutritional Therapist outside of in-office consultations.

Q: What are Credits, and how do they work?

  • A credit is essentially a unit of your practitioner's time. This helps us keep track of your support needs, and allows us to flexibly meet your them on a bio-individual basis.

Q: How much time is 1 Credit worth?

  • 1 credit = up to 15 minutes of your practitioner's time

Q: What happens if my support interaction is 5-minutes or less? Will a Credit get used?

  • A support interaction counts as any interaction of greater than 5 minutes.
  • 1 credit gets used when your practitioner spends anywhere from 6-15 minutes with you or for your care (i.e., writing up your post-consultation notes).
  • Interactions that are 5 minutes or less will not use a credit. 
    • NOTE: Email or messaging sessions with a combined total of 6 minutes or more will count as one continuous exchange (and, therefore, use 1 credit), even if each individual response takes less than 5 minutes to compose.
    • See What is a Mini Consultation for additional details.


  • A Mini Consultation is a short interaction or exchange between you and your practitioner to check in on progress, answer questions, provide guidance and support, or adjust supplements.
  • A Mini Consultation lasts between 6 and 10 minutes in person (including 5 minutes for post-consultation notes), or 6 and 15 minutes by email/message.
    1. A phone/video call, or in-office consultation lasting between 6 and 10 minutes (includes 5 minutes for your practitioner to prepare your NRS or post-consultation notes).
    2.  An email/messaging session lasting between 6 and 15 minutes.

Q: What is a Booster Pack?

  • Some members may find that they would like more credits per month than their membership offers. This is why we've created Booster Packs!
  • A Booster Pack is a small pack of extra credits that can be purchased and applied to a current membership to make sure you're getting all the support you need.
  • $45 - pack of 3 credits

Q: Can I pre-pay for multiple months of a Membership all at once? Or, do I have to pay separately month-to-month?

  • Yes! You may pre-pay for up to 12 months of a membership at a time.

Q: What if I want to cancel my current membership or change to a different plan?

  • Month-to-Month billing
    • You may cancel your membership by contacting our Client Support Department at any time. All memberships are non-refundable or transferable. 
  • Multi-Month Contracts
    • You may cancel your membership at any time. All memberships are non-refundable or transferable.  
    • You may make changes to a multi-month contract by contacting our Client Suppot Department a minimum of 10-business days' prior to your monthly renewal date.
  • Pre-Paid Memberships
    • Pre-paid contracts are non-refundable or transferable. You may cancel a pre-paid membership at any time.

Q: Can my family members use my membership Credits?

  • At this point in time, all memberships and credits are non-transferable, so your family members will not be able to utilize your credits. 

Q: What if I don't use all of my credits for the month? 

  • Credits are there in case you need them, but you do not have to use all of them.
  • Unused credits will expire at the end of each month. A "month" is calculated as 31 calendar days after the start of your membership.
    • NOTE: Credits in a Multi-Month FLOURISH Membership will roll-over to the next month until the end of the membership contract. At the end of the contract, all unused credits will expire.


Contact Our Client Support Department using the form below

Name *
Subject *